"The excellent care I received at East Surrey Hospital"

About: East Surrey Hospital / Cardiology

(as the patient),

I went to A&E at East Surrey hospital last Thursday with severe chest pain and ended up staying on AMU overnight.

Every member of staff I came into contact with - doctors, nurses, tea ladies, catering staff, cleaners, everyone - was wonderful. I received great reassurance and excellent treatment from all.

The night staff had a lady with some difficult issues to deal with, and showed boundless reserves of patience and care to her, whilst still making sure the rest of us were looked after.

The hospital was very clean as well. East Surrey has received a lot of complaints over the years and I felt that it would be good to pass on a compliment for a change.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Tasha Gardner, Communications Manager, Marketing and Communications, Surrey and Sussex Healthcare NHS Trust

Dear Compliments

Many thanks for taking the time to post your feedback. I'm really pleased to hear the staff gave you the reassurance you needed at what must have been a very stressful time.

I will make sure your comments are passed on to all the different teams working on AMU and in A&E and hope you are now on the mend.

kind regards

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story