"Malham House Leeds"

About: Leeds and York Partnership NHS Foundation Trust / Adult mental health

(as the patient),

I felt i received appalling care from Malham House Community Mental Health Team.

On one occasion I called them in utter crisis - severe inner tension and impending doom. A Social Worker was annoyed with me as it was late afternoon on a Friday. Not surprisingly I spiraled even further down. An appointment with a Psychiatrist left my self esteem plummeting to dangerous levels as he flicked through my files without ever engaging in eye contact and seemed to resent my presence. I was given an off hand diagnosis by Psychiatric Nurse on my first ever visit - after speaking with him for thirty minutes - I didn't get out of bed for two weeks following this. I was told I could do better after an OT visited my messy flat and finally I was discharged whilst ill with severe ruminations extreme lack of self care and in a terrible state without any referral to community support.

I was in a crisis state - my brain had no space for anything but repetitive ruminations, I had severe inner tension.

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Response from Leeds and York NHS Partnership NHS Foundation Trust

Dear LoMay,

My name is Kim Lacey and I am the Clinical Service Manger for the team you refer to in your posting. Thank you for taking the time to tell us about your experience.

I am genuinely sorry to hear that you feel your involvement with the Malham House Community Mental Health Team was unhelpful, particularly in a time of crisis for you. Nevertheless I am grateful for you bringing it to our attention.

It sounds like you had multiple contacts with different people from the team but none of these appear to have been beneficial for you, for which I sincerely apologise. The last thing I would want or expect would be for our working with you to make a difficult situation worse.

Ideally I would like to do more than just acknowledge your frustration and disappointment, but it is difficult for me to comment further without more information.

It therefore seems that it would be useful for us to speak so we could talk this through - to try to understand what help you did need at that time and to understand why you feel this did not happen.

It is also important for us to receive feedback like this to see what we can learn, so I really appreciate the time you have taken to alert us to your experience.

In order for us to do this I wonder if you would be kind enough to contact our Patient Advice and Liaison Service (PALS) who can take your details and get in touch with us.

Their contact details are: 0800 0525 790 / 0113 3056620 or by email to pals.lypft@nhs.net.

We look forward to hearing from you, and I sincerely hope that you have moved forward to a more comfortable position than the one you describe above.

Kim Lacey

Clinical Services Manager

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