"Very tired ow waiting !"

About: The Christie

Anything else?

oh my! why are we left waiting in the breast care clinic without any information regarding delays. My first appoinment was traumatising enough without having to wait almost an hour longer than my planned appointment time. Yeterday, i arrived at 2-30 pm for my haematology appointment and proceeded to the breast care department for my 3-30pm appontment, arriving in the department at approximately 3-15pm. I was eventally shown into the clinic room at 4-30pm and left in the room alone for another 35 minutes, no one asked if i was ok or gave an explanation for the delays, not one member of staff akcnowledged my presence. I was eventually seen by a doctor , and i have no complaints about the efficiency or competency of the the doctor, I was the last to leave the department, the place was deserted and the reception staff area was closed when i eventually went along to re- book my next appointment, i arrived home at 6-35pm , exhausted ! To recap my main concerns, patients are terrified , sat waiting for their results of scans etc and the feeling is worsened by having to wait longer than there planned appointment times. The staff on the day wer`e oblivious of the patients, and there was no indication , has to what your supposing to do when you arrive in the department, people looked lost , and wer`e guided by other patients. i am dreading my next appointment and i will be stressed to the hilt from now till the appointment day arrives, not a good feeling , and not conducive to good practice . grumpy!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from The Christie

We take waiting times extremely seriously in the department and staff are aware to verbally update patients, and also inform their co ordinator so that we can update our Ticker electronic display board. We apologise that this did not happen in this case. There is extensive ongoing work to improve the running of all clinics in the department to ensure patients have the best possible experience. We are always keen to discuss a patient's experience with them as it gives us the opportunity to find out where we can improve. The Patient Advice and Liaison Service (PALS) can help with this and can be contacted on pals@christie.nhs.uk

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story