"O Dear after my 5 star reviews............The..."
About: West Middlesex University Hospital West Middlesex University Hospital Isleworth TW7 6AF
Posted by Mike.
I was sent for some blood tests by my oncologist. Arrived at West Middx spent over 20mins trying to find a parking space. (A sign of what was to come?) proceeded to the blood test clinic. Took my ticket. The small, cramped, airless waiting room was standing room only. Unable to stand for long periods I went out into the main hospital to sit down. Waited half an hour went back to blood clinic. Not much movement I'm afraid. What started with two people taking blood was now reduced to one nurse. At peak times this is ridiculous. Various staff came and went bit no one else helped take blood. The single nurse was not only left all alone but was answering the phone, queries from wards as far as I could make out. Now yes people could have left and come back but for many this is not possible. I had enough problems getting parked. In all I waited along with many other patients nearly two and a half hours until blood was taken. No one ever came to explain what was going on. There must be a better system than the current one. Sorry West Middx. Very poor show. Hopefully it's a one off.