"The phoneline is usually engaged"
About: Adult community services / Stoma prescription service Adult community services Stoma prescription service Rotherham S60 1RY
Posted by LittleHelper (as ),
I'm a relative who uses the Stoma Presciption service for my mother who has early-stage Alzheimers.
My Verdict: - Service punctuality/timeliness, very good. Delivery of ordered goods 24hrs to 48hrs after placing order, very reassuring. You speak to competent call handlers, some Stoma trained.
My only one issue is that the phoneline is usually engaged (it's a very busy service) however, there is the option to leave a message on their answer machine, either a call-back request or the list of your requested items. Understandably, I'm sure that most elderly people, who use this service and live on their own, will only speak directly to a person rather than leave a message, hence, why the line is usually very busy with repeated call attempts.
I greeted the introduction of the Stoma Prescription service with great scepticism but after using it for over a year I'm overall happy with the service. Thank You!