"urgent care centre and ward 8 (sau)"

About: Leicester Royal Infirmary

Anything else?

I've long had severe health problems that require trips to the hospital from time to time but on the last 2x I've been very unhappy with the way that this once great hospital has turned into a chaotic mess. First I went to the ucc which the staff were help full and respectiful and very professional but I was admitted to ward 8 at the Lri, I was put in the day room to wait with a room full of sick people as there was no beds available 11.00pm after a 3 hour wait finally a bed was available but not any linen.here I had my obs checked then I was left for 6 hours I wasn't even offered my regular medication even though I requested pain relief on 5 different occasions. In the end I didn't feel safe in there care so I left the ward and went home to care for myself as I thought this to be the best way forward. I'm sure the staff are helpful when they are not rushed of there's feet like that but I do hope I never have to set foot in that awful place again.

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Response from Leicester Royal Infirmary

Dear reviewer, Thank you for taking the time to review your experience at Leicester’s Hospitals. We realise some time has now passed since you posted your comment so we would like to sincerely apologise that we have not responded in a timely manner. We have since updated our process of responding to reviews and are committed to responding within 21 days. We're really sorry to hear about your experience on ward 8 at the Royal. Your feedback has been passed on to the ward to help us improve our service. We would like to investigate this case further as what you have described in unacceptable. To enable us to take this further, please could you send your name, address and date of birth to communications@uhl-tr.nhs.uk and we will ensure this is dealt with by the appropriate person. Best wishes Communications Team Leicester’s Hospitals

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