This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Only improvement would be to waiting times

Posted By Wanderer405

"Only improvement would be to waiting times"

(as the patient),

Excellent driver so kind and jolly, some hospitals use taxis which is not good.

Only improvement would be to waiting times for pick ups from hospital to home.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust 10 years ago
Sara Coburn
Patient Engagement Manager, Governance,
South Western Ambulance Service Foundation Trust

Submitted on 09/09/2013 at 09:05
Published on Care Opinion at 09:24

Hi Wanderer405

Thank you for taking the time to provide us with feedback.

It is very rewarding to hear how our staff are continuing to provide excellent service to patients when they need it most.

With regards to waiting for transport home, our Patient Transport Service is a predominately pre-planned service; we work to a schedule that has been planned out the previous day. As we don’t operate like a taxi service we cannot send a vehicle out as soon as a patient is ready, we must abide to the times provided to us by the hospital. Naturally there are times when our crews are delayed; problems with congestion, departments over running earlier in the day or vehicle breakdowns can all cause delays. However, we will always aim to get you home as soon as possible.

I can ensure that a personal thanks from you is given to the ambulance staff involved in your transport. If you would like me to do this please contact me on 01392 261 552 or sara.coburn@swast.nhs.uk.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k