"Only improvement would be to waiting times"

About: South Western Ambulance Service NHS Foundation Trust / Patient transport service (PTS)

(as the patient),

Excellent driver so kind and jolly, some hospitals use taxis which is not good.

Only improvement would be to waiting times for pick ups from hospital to home.

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi Wanderer405

Thank you for taking the time to provide us with feedback.

It is very rewarding to hear how our staff are continuing to provide excellent service to patients when they need it most.

With regards to waiting for transport home, our Patient Transport Service is a predominately pre-planned service; we work to a schedule that has been planned out the previous day. As we don’t operate like a taxi service we cannot send a vehicle out as soon as a patient is ready, we must abide to the times provided to us by the hospital. Naturally there are times when our crews are delayed; problems with congestion, departments over running earlier in the day or vehicle breakdowns can all cause delays. However, we will always aim to get you home as soon as possible.

I can ensure that a personal thanks from you is given to the ambulance staff involved in your transport. If you would like me to do this please contact me on 01392 261 552 or sara.coburn@swast.nhs.uk.

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