"Everything went like clockwork"

About: Telford referral and quality service (TRAQS)

(as a service user),

From the very beginning, ringing the Shawbirch Medical Centre about a referral for my hearing.

Everything went like clockwork. It was made quite clear to me what would happen next. I was impressed with Specsavers who brought my appointment forward due to a cancellation.

I was also impressed with the way the hearing test was carried out. The clarity of the whole testing of my ears, the way it was explained, was great.

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Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for your feedback.

It is reassuring to note that your referral was dealt with to a high standard from your contact with Shawbirch Medical Centre to your appointment with Specsavers.

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