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Everything went like clockwork

Posted By Paradox845

"Everything went like clockwork"

About: Telford referral and quality service (TRAQS)

(as a service user),

From the very beginning, ringing the Shawbirch Medical Centre about a referral for my hearing.

Everything went like clockwork. It was made quite clear to me what would happen next. I was impressed with Specsavers who brought my appointment forward due to a cancellation.

I was also impressed with the way the hearing test was carried out. The clarity of the whole testing of my ears, the way it was explained, was great.

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG 10 years ago
Cathie McKenzie
Patient Advisor, TRAQS,
NHS Telford and Wrekin CCG

Patient Advisor

Submitted on 12/09/2013 at 20:01
Published on Care Opinion on 13/09/2013 at 09:48

Thank you for your feedback.

It is reassuring to note that your referral was dealt with to a high standard from your contact with Shawbirch Medical Centre to your appointment with Specsavers.

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