"Apauling care"

About: Darlington Memorial Hospital

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Having had a failed discharge from hospital following an operation. No one spotted my complication because no one cared or took any routine observations on me. Never having had an operation I thought it was just me and to "man up" it wasn't until a relative spotted the symptoms that I rushed to A and E However, I spent a week in hospital and the care was appalling! First can I just say after 23 years in the Army and being in every recent conflict I'm fairly fit and robust. However, after a week in hospital with uncaring staff, being treat like a child, medication being refused including pain meds, no sleep and very little food I burst into tears at the feeling of being so helpless and walked out. I can genuinely only describe it as like being captured by the enemy being degraded, sleep deprivation and little food. It was impossible to sleep because of the nurses making so much noise I and a couple of other men had to resort to sleeping on the floor or chairs in the day room During my time there I never had my meds at the correct time I was supposed to have one set of meds twice a day 45 mins before food I only ever received the morning tablet after food and the whole time I was there never got the evening tablet. I was under strict instructions by the surgeon not to vomit. One morning I felt sick I asked for my anti sickness meds....I asked all day missing every meal and did not receive any meds until late at night! After I was virtually called a liar when the nurse stated I had had my anti sickness...no they (nurses) had written down the movicol as anti sickness and not put down I had movicol ..They then said they couldn't give me the anti sickness as they only had IV and not under the tongue which I was prescribed. I said if its the same drug what does it matter I surely was only prescribed under tongue as I initially was going home...I eventually got IV anti sickness after waiting a full day and not having eaten and threatening vomiting! Next a junior doctor prescribed me dextrose as I had nothing to eat, surely it would have been helpful to give me it then when I needed It but no the nurse waited until the next morning and breakfast time what was the point of that? Also the IV was leaking and my arm was blown up. I questioned if she should be putting drugs into an IV that seemed to be leaking into the tissue rather than the vein, I was given "attitude" and asked if I was refusing treatment! Throughout my stay it seemed there was no thought into the reason why a patient was there and understanding the condition and so meds were given to me at the wrong time or missed out completely. I asked for pain relief as I now had a migraine from no sleep for a week and very little food as feeling sick (no meds for it) and I didn't receive any pain relief for hours as the nurse couldn't give me it and she wasn't going to call the doctor just for a headache...I discharged myself! Dangerous place to be ill

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Response from Darlington Memorial Hospital

Thank you for providing feedback from your visit to Darlington Memorial Hospital in 2013. Unfortunately, at the time you shared your feedback, we were unable to respond. If you would like to discuss your previous comments please contact us. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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