"a shame"

About: The Horder Centre - St Johns Road

Anything else?

The treatment and all aspects of my operation etc was the best anyone could ask for. But the location of the hospital makes it very difficult to get to from either a bus or train and worse still when one has an appointment at 8am. I am 71 living alone also living on just an aged state pension using my little amount that is left from my depleted savings to avoid the degragation of claiming benefits so therefor have no way of paying for a taxi or the £1 per mile asked for by the horder centre transport dept as I live 22 miles round trip. I was so embarassed having to plead for this service twice as a service .. So for the fourth appointment I asked for a late appointment to enable me to take a bus and train so therefor only having to pay to be picked up and taken back to the staion.. As this was a foot operation resulting in having to use crutches I could not walk to and back the mile from the bus as I did for the first appointment . If I have to have surgery again it is with great regret and sadness that I would have to consider leaving the horder centre out of my choices because of the transport problem.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from The Horder Centre - St Johns Road

Thank you for taking the time to review The Horder Centre. As a charity we do our very best to provide transport to and from the Centre and this is free of charge for all patients who are registered disabled, blue badge holders or have exceptional circumstances. We also offer a service to other patients at only £1 per mile. We would welcome the opportunity to discuss your experience so please contact the Centre directly on 01892 665577 and ask to speak to the Centre Operations Manager.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story