"Unacceptable level of care and treatment!"

About: King's Mill Hospital

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My father who is 78 with multiple myeloma and Parkinson's fell on saturday 10 August and broke his hip. In the early hours of Sunday 11 August he was admitted to ward 12, where he received disgraceful and unacceptable treatment and care. As a result of his multiple myeloma and Parkinson's he has to take numerous drugs at various times. He has had myeloma and Parkinson's for many years and he is extremely competent at taking his drugs. He was woken at about 6am on Monday 12 August by an agency nurse. She began to dispense drugs for my Dad. My Dad politely requested that she stop dispensing all of them, as he only takes Bonefos and an antacid tablet at 6am in the morning. He tried to explain this to her but she wouldn't listen and continued to dispense all his tablets for the whole day. My Dad said he couldn't take them all at once. He requested to see a Doctor. He said he wouldn't take them with out seeing a Doctor as the combination of them all could be detrimental. The agency nurse went to speak to another nurse. One of these nurses then spoke to my Dad disgracefully, humiliatingly and aggressively. She told him that unless he took them she would throw them away. She degraded him, humiliated him and reduced a very vulnerable patient to tears. She didn't even give him any privacy, she let the whole ward know what was happening as other patients were even commenting on the situation which added to my Dads humiliation and upset. The way he was treated amounted to verbal bullying! As she wouldn't fetch a doctor or lock the medication back in the secure draw next to his bed, she did throw the drugs away. One of the drugs she threw away was Lenalidomide which is £250 a tablet! So she wasted valuable NHS resources. She then left my Dad crying and took no steps to comfort him. My Dad said he had never felt so upset or humiliated in his life and not a single person took any steps to comfort him! This is absolutely unacceptable and disgusting! This act severely affected my Dads confidence and self esteem! Due to his myeloma he needs to drink large amounts of water to help prevent a protein build up in his urine. He was nil by mouth until Sunday afternoon, as he was being operated on, however, he was not given anything to drink on Monday until my Mum arrived at visiting time, which was about 3pm. He was on the ward for nearly 24 hours without a drink. This is depriving a patient of a very basic right! He was also left in the toilet for over half an hour even though he had rung for assistance! He had only just had an operation and he was left in a toilet where he could have fallen or fainted resulting in him seriously hurting himself. He also asked in A&E that his myeloma consultant would be contacted as a broken bone could affect his myeloma. This was never done! There was a serious failure in communication and care. The myeloma consultant should have been consulted!

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Response from King's Mill Hospital

Thank you for taking the time to post your comments. We are not able to provide a response to your concerns on this website but would be happy to discuss this with you further. If you would like further information please contact our Customer Services department on 01623 672222 who are available from Monday to Friday, 8.30am to 5.00pm. We have circulated your comments to the ward leader for ward 12, the Accident and Emergency department leader and their respective management teams.

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