"telephones not being answered"

About: North West Boroughs Healthcare NHS Foundation Trust

(as the patient),

I called the CMHT at 9 am as this when they are meant to start answering their phones.

They only started to answer the calls at 9. 10.

This is not the first this has happened. I've called on other occaisions and the phone lines are never answered at 9.

When I did speak to someone I was told that the person I need to talk to is on the phone. I then called again only to be told she had gone out on an emergency. No one asked if I was an emergency I was just told they'd get back after 1pm.

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Response from Kelly Owen, PALS Officer, North West Boroughs Healthcare NHS Foundation Trust

Dear Fredflitstone,

Thank you for your feedback. We are very sorry that your experience has not been positive and would appreciate the opportunity to investigate the matter further. However, in order to thoroughly address your concerns we would need additional information.

May we suggest that you contact our Patient Advice and Liaison Service (PALS) on 0151 244 3454 / 3 who will pleased to help.

With kind regards

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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