"Urgent Care Centre"

About: Leicester Royal Infirmary

Anything else?

I recently(24th august 13) had to go to the urgent care centre. The receptionist and the Triage nurse were great. They explained it would be a 2 hour wait to see a doctor. However what came next was absurd. I was called into room 3 to see a dr. She sat me down and started to ask some questions about my health. She had a pen and was writing my medical information On a paper towel. I told her that I had stopped taking one of my medications because its side effects. Said if you suffer with my complaint stop taking and seek medical advice. Bearing in mind I went with severe pain in my abdomen as well as bleeding. I was told I had piles and to double the dose of the very tablet that I had stopped taking. Is this causing the pain in my stomach I asked. No was the reply. You probably have a bug. I left in just as much agony as I was when I attended. I could not see my own GP until Tues as it was a bank holiday. I suffered until Tues when my own GP examined me and said I had a severely impacted bowel and prescribed a very high dose of laxido which took two days to work but as soon as it did the pain subsided. If I had been given the correct treatment at the urgent care centre my problem would have gone by Monday. And whatever happened to my notes so primitively written on a paper towel. Were they filed in my notes or were they discarded into the bin breaching patient confidentiality. I would like an explanation . Are all Drs using paper towels for their notes.

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Response from Leicester Royal Infirmary

Hi Debra, Thank you for taking the time to leave your comments. Although based at the Leicester Royal Infirmary, the Urgent Care Centre is in fact managed by George Eliot Hospital, so it would not be appropriate for us to comment on this issue. Please contact Centre Manager, Kim Wilding on Kim.Wilding@lcchs.nhs.uk if you would like your concerns to be followed up. Kind regards Communications Team Leicester's Hospitals

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