"The transfer of a service user"

About: Leeds and York Partnership NHS Foundation Trust

(as a staff member),

why does it take over two and a half months for you to transfer someones care from one communty mental health team it not good for the service user and those people who are his new workers.

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Response from Leeds and York NHS Partnership NHS Foundation Trust

Dear TMS,

It is difficult to usefully comment on your concerns without suitable details (which of course it would not be appropriate to share here).

Service users’ care may need to be transferred for a variety of reasons including if they move to another area of the city. Determining when to transfer care between teams is not always straightforward; many factors will need to be taken into account in order to minimise the disruption for the service user and to ensure that an appropriate service continues to be made available for them.

If you have concerns about the timescale you describe and worry that the service user might be disadvantaged, could I ask that you raise this with your line manager?

Yours sincerely,

Guy Brookes

Associate Medical Director

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