"A&E/Ward 2 visit 29.08.13"

About: Scunthorpe General Hospital

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Went this morning with a fairly minor complaint which was starting to give concern and was as astonished as I was delighted at the speed and efficiency with which the problem was handled. From reception through triage and into the system,everyone seemed to go out of their way to be pleasant and professional and I was in,tested.treated,dispensed and back on the street in no time. I would like to make particular mention of the A&E Charge Nurse who was the model of calm efficiency taking me through the processes,discussing the case clearly and simply and - a perhaps minor,but to me important,point - taking the trouble to keep me posted with progress and finally delivering me from A&E into the next stage at Ward 2. You doubtless have battalions of people with clipboards shuffling round the place measuring everyone's performance bar their own,so perhaps you could grab one of these by the collar and ask them to put a large Gold Tick down for me experience today,with particular thanks to the charge nurse.

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Response from Scunthorpe General Hospital

Hello, thank you for taking the time to post your comment. It's really good to hear you had a positive experience at Scunthorpe A&E and on Ward 2, I'm sure the staff - including the charge nurse - will be delighted to hear about your kind words. Best wishes, Sarah Mainprize

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