"Out Patients Appointment"

About: National Hospital for Neurology & Neurosurgery, Queen Square

Anything else?

I was fairly philisophical about a cancelled appointment from the 4th July to late August however...... I have to say that my consultation was poor and that is being generous. I am a retired Nurse Practitioner who worked as a Minor Illness Nurse in a GPs practice and I am very aware of how a consultation should be conducted. I felt rushed and was not able to explain how my condition had impacted on my life. I am sure that many patients have spent long hours going over what they want to say and what questions they would like to ask. I have gone from running a marathon in April this year to shuffling around using a stick and I needed to get this across to the Doctor. I had know idea who he was and what his experiences of Neurology were, the physical examination was find but I wanted explained to me what he was looking for and what the tests indicated. I was then told that I would require a scan (what type of scan!), a small point maybe, but I also would have liked to know what happened next, did I require a follow up? Nothing, no information whatsoever. It is no fun being ill and it is so important to have confidence in your Doctor and having read some of the reviews it has least made me feel that I was not being over sensitive!

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Response from National Hospital for Neurology & Neurosurgery, Queen Square

Thank you for taking the time to post your comments. I am extremely sorry to hear of your experience and that you were unhappy with your consultation with the Doctor. As a Trust we take patient comments extremely seriously and would be grateful if you could make contact with us so that your concerns can be investigated , we can ensure your questions are answered and that you have appropriate follow up arrangements in place. Please contact our Patient Advice and Liaison Service on 020 3447 3042 or by email to pals@uclh.nhs.uk

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