"Urology - Medical Investigation Clinic"

About: University Hospital Of North Durham

Anything else?

Today I had an urgent two week referral to the Haematuria clinic at UHND from my GP which I wasn't looking forward to. I had no problem car parking. I received excellent professional treatment from all staff -.from the receptionists at the main hospital entrance, the receptionists at the Urologgy reception desk, the named nurse who looked after me and the consultant and her team who carries out the procedure. However, the car parking charge was a bit on the heavy side at £3.00 for 2h 55 mins - some would say a small price to pay but there will be some who can ill afford it. Overall - Well done UHND.

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Response from University Hospital Of North Durham

Thank you for providing feedback on your recent visit to the Haematuria clinic at University Hospital of North Durham. I am very pleased to hear that you had a positive experience and that you are happy with the care you received. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Haematuria clinic. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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