"The following comments are 1 experiance ..."

About: Rotherham Hospital

(as the patient),

What I liked

The following comments are 1 experiance I had. Other experiances I have had with the hospital had been very plesant and the staff have been great.

I didn't like any of the time I spent on ward B1. The wait to see someone was ridiculous. After 5 hours of constant pain, I finally got to see someone, then another 3 hours to see another doctor and then 7 hours wait for another doctor, who told me at 12am that I couldn't be addmitted and told me to go home. In the middle of all this, various people complaining were told by staff they were too busy and would deal with them shortly. But as i found myself (it took me partner several requests before someone gave me any assitance) request for the smallist things were never met at times. I understand hospitals are very busy places, but I can honestly say the staff on Ward B1 are useless. On 2 occasions the "very busy" staff were at the nurses station sitting, chatting and drinking coffee. Everyone needs a break, but not all at once, at other peoples expence.

What could be improved

The staffs attitude towards their patients.

Ten people don't need to take a coffee break together.

Communication between the staff.

Story from NHS Choices

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Response from Rotherham Hospital

We are sorry that your experience on B1 wasn't good - thank you for taking the time to share it though. The points you highlight are very important and already high on our agenda. With rare exceptions e.g. emergences, no matter how busy we are we still need to get the 'small' things right and keep people using our services informed and comfortable. Our new Deputy Chief Nurse has special responsibility for improving people's experiences of care. Examples such as yours will be used to enable staff to understand how their attitudes, behaviours and communication can make all the difference. in the meantime the Matron of B1 has taken this issue to the team to prevent others from having similar experiences.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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