"Service and appointments very prompt"

About: Telford referral and quality service (TRAQS)

(as the patient),

I visited my GP regarding knee pain and he referred me to a physio.

The next week I received a telephone call advising me that my choice of physio department would be at least a five week wait. I chose the other option where I could receive an appointment within three weeks. This was at another physio.

I rang this physio after the weekend to find out when I would roughly receive an appointment. They offered me on only a few days later. This was at Maddocks physio, Madeley, Telford.

I went to the appointment and was more than pleased with the physio's diagnoses and the treatment I was offered.

My next appointment is also very prompt - the following week!

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for posting such a positive comment regarding your recent physio referral.

TRAQS aims to ensure that your referral is dealt with promptly, to ensure that treatment can take place without any unnecessary delay. We are pleased that the service provided by TRAQS and Maddocks met with your approval.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story