"Mr Norman M - Currently a patient"

About: Royal Shrewsbury Hospital

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To whom it may concern, My Granddad is currently being treated at Shrewsbury Hospital. He has advanced Parkinson's disease and he was admitted on Monday after a fall at home. He was found to have a very bad chest infection and was being treated so that it wouldn't develop into Pneumonia. As he couldn't swallow he was unable to take his Parkinson's medication,drink or eat and was placed on a drip. Because he couldn't take his Parkinson's tablets he was hallucinating badly and having some very frightening visions. Leading up to Wednesday 21st August he was having a lot of difficulty breathing and my Grandma and Aunty noticed that his top teeth were missing and were concerned he had swallowed them. He had an x-ray and the doctor confirmed there was nothing in his throat. I visited Granddad along with other family members on Saturday 24th August in the evening and it was very upsetting to see him, he was feeding himself invisible food and seeing other things that weren't there and was very confused, frightened and disoriented. His drip had been removed at around 3pm when my sisters visited and still hadn't been replaced at 8pm when I came to leave. As he was nil by mouth this meant he had had no fluids or nutrients for 5 hours. I discovered today that the drip hadn't been replaced until 10.30pm that evening. My Aunty stayed with him Saturday evening and had to call the nurses at 3.30am Sunday morning because he was in real distress and after another x-ray they discovered his top teeth lodged down his throat! I am absolutely disgusted with the way he has been treated and would welcome a discussion with a senior member of staff when I visit tomorrow Monday 26th August at 2pm. We were told yesterday that the specialists he needed to see were not available because it was a bank holiday . . ? do people stop getting sick because it is bank holiday? I look forward to hearing from someone. Regards Melissa (Granddaughter of Mr Norman M, 5th Floor, Ward 28)

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Response from Royal Shrewsbury Hospital

I am very concerned to hear about the problems you and your grandad have faced and sorry that it has taken too long to respond via the NHS Choices website as we have faced some technical difficulties in using this system. I very much hope that your concerns were addressed at the time. If not, or if you would like to talk to someone about your experience so that we can learn, improve and also use this at the heart of staff training to reinforce the values and standards of care that everyone needs - particularly people with additional care needs. The PALS office is located near the main Ward Block entrance at the Royal Shrewsbury Hospital. It is normally open Mon-Thu 9am-5pm and Fri 9am-4.30pm. You can also contact them by telephone on 01743 261691 and 0800 783 0057, and there is an answerphone to take messages outside opening hours. Please note that PALS staff may be busy with other patients or relatives when you call, so please accept our apologies if they are not available immediately to take your call. More information about PALS is available from our website at http://www.sath.nhs.uk/patients-and-visitors/pals Your experience of access to a consultant is also a reminder of why we are working hard to find ways to improve access to services seven days a week. This can be really challenging in small hospitals like ours where in some specialties we are only able to provide a small specialist team who are not necessarily available on site seven days a week. This means that there is a big tension between providing services locally (e.g. on both of our hospital sites in Shrewsbury and Telford) or providing them more seamlessly (for example, by bringing together the services we provide onto a single site to provide better access to specialist staff seven days a week). These issues are not easy to solve and if you would like to share your ideas and feedback please do contact your local GP commissioners. They are responsible for deciding what local health services are purchased from the resources they receive through taxation. GP commissioners in Shropshire and in Telford & Wrekin have launched a debate across the county known as the Call To Action to hear about people's experiences of health services and their hopes for the future. You can find out more at http://www.shropshireccg.nhs.uk/call-to-action

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