"Doctors ok, reception staff horrible"

About: University College Hospital

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I came in on a bank holiday weekend with food poisoning. I was directed to the emergency services area. The man who checked me in was rude and unprofessional. I have an american accent, but am british as well, he gave the impession he didnt approve of my being there. Later I overheard him and the other woman behind the desk saying that I was wasting everyone's time and wasn't hurt enough to be treated, and that I was wasting their time! I was seen by the first nurse after about an hour of being sick in the bathroom. She gave me two pills and a paracetamol. Then was told to sit in the waiting room to see if I felt better, and was not checked on again. So I left, still feeling unwell but needing lay down. I would suggest going to boots if you have food poisoning, as they are quicker, nicer, and much more polite! The hospital itself could do with a good cleaning, mainly in the corners of the rooms and hallways as the grime and dust is visible. Maybe the rest of the hospital is nicer, but from what I saw I am not impressed, at least it was free.

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Response from University College Hospital

As a Trust we take patient comments extremely seriously and would be grateful if you could make contact with us so that your concerns can be investigated. Please contact our Patient Advice and Liaison Service on 020 3447 3042 or by email to pals@uclh.nhs.uk.

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