"Disgusting service!"

About: Spire Wellesley Hospital

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I attended the wellsley due to a lump in my back and large amounts of pain i was referred for an MRI and waited four weeks for the results, even though my results were actually ready to be viewed a week after scan and i was told this by consultant! i even had to chase up results and after getting nowhere with receptionists i had to get my gp to ring and push an appointment. so i went for my follow up and scan showed scoliosis double curve i was then told by consultant they couldn't discuss this further as it was not in their field of expertise and they would refer me to spinal surgeon 7 weeks later and i still had not heard ,attended my gps office today and the consultant had not even informed my gp of results or added them on my file! I have now had to be re referred via my gp and have requested not to go to the spire wellsley.

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Response from Spire Wellesley Hospital

I’m very sorry you didn’t receive the high standard of service we always aim to deliver and acting on feedback is important to us. I would like to take the opportunity to meet with you to discuss the problems you experienced and identify ways we can improve our service. To arrange this, please contact me on direct on 01702 445 756. Lorraine Barrs, Hospital Matron, Spire Wellesley Hospital.

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