"The staff were really pleasant ..."

About: Diana, Princess Of Wales Hospital

(as the patient),

What I liked

The staff were really pleasant and helpful.

What could be improved

The level of cleanliness was atrocious. There was a good half inch of dirt and fluff on a pipe near my seat and there was also a huge amount of dust around the edge of the floor. A member of staff who had come from another hospital also commented on the lack of cleanliness.

Story from NHS Choices

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