"follow up to shocking A&E experience"

About: Luton & Dunstable Hospital

Anything else?

Ok so, after my daughter's 7 hour wait in A&E on Sunday with her 2 day old baby, she was told to come back the next day to Ambulatory Department where she was booked in for a scan at 9am. Simple enough, she arrives in time, with her now 3 day old baby, to be met with confusion, "why have you come here? There is no appointment for you here, there is no appointment for a scan, we don't even do scans here". I have had enough of this, let's just say, after 5 hours, yes, again you read that right, let me spell it out in case you can't read numbers five hours waiting, in hard chairs, again with no privacy to feed or change baby, she finally got her scan. Thank the Lord there were no clots, and she was diagnosed with phlebitis. She was given antibiotics, and told she needs a full leg grade 4 stocking. Ok, where do we get the stocking, "we don't do those, you can get them at Boots the chemist". Ok, somehow I don't believe this, surely these are available within the hospital, if she had required to be admitted, wouldn't one have been available then? Maybe someone in the real world knows the answer to this , but apparently surgical stockings are not available in the L&D. Ok, off to Boots then. Umm, "you need a prescription love, didn't they give you one at hospital?" What a surprise. "also you need to be measured for that love, did't they measure you at hospital?", ho hum another surprize. Well joined up thinking is obviously something which doesn't happen at the L&D. Each department seems to be doing it's very best to get you out of the way and send you off to another department . I was going to say as quickly as possible here, but dragging their feet seems to be the attitude, with no regard to how long a new mother and days old baby are left sitting around. When I think of my daughter sitting on those cold hard chairs after giving birth I am absolutely livid, it makes my blood boil. Why tell her she had an appointment booked, when she didn't? Why sent her to Ambulatory when she didn't need to go there? Why tell her to get a stocking at Boots when she couldn't get one? Why make her wait sooooo long with a new baby? Apparently when the midwife originally told her to return to hospital on Sunday to get the vein checked out, she should have gone to the Maternity unit, and she was told to ring them by that midwife. But, (there's always a but with the L&D) when she rang them she was told to go to A&E. Can I suggest the person who told my daughter this, be spoken to and made to understand the implications of sending a newly birthed mother to the nether regions which are A&E at the L&D. I have recieved the usual "we are sorry to hear.....blah blah......." and i will be complaining

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Response from Luton & Dunstable Hospital

Your further comments about your daughter's experience are a concern to us. If you have not already contacted our complaints department we would encourage you to do so, as we need to investigate this further. Please contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk

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