"Floor B ward L34 MSAA"

About: Leeds General Infirmary

Anything else?

I was refered to LGI for treatment to an injured finger on Monday (19/8/2013) arrived about 12.30pm I left after 3 hours with nothing at all, except a we will give you a phone call later. Wednesday (21/08/2013) got a phone call at home, can you get here for 7.30 pm? Yes! at 4.45pm, another call from doctor can you get here for 6.00pm we want to try a cast on for your injury,Yes! Arrived at 5.30pm £2.80 paid to park, on the ward at 5.40pm We find out the doctor had gone home. My blood pressure taken and a chat with a nurse ensued. 2 hours later my wife had to put another £2.80 in the meter, meanwhile a chat with a doctor resulted in "I will have a chat my colleagues" at 9.30pm I left the ward with a big fat nothing! no time, and no money!! a total waste. The opinion of other patients, who had been there a lot longer, was that this ward is a dump for A&E, so as to keep the time targets set for them. this needs sorting P.D.Q. I am not a happy person.

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Response from Patient Experience Team, Leeds Teaching Hospitals NHS Trust

Dear Mr Hillier

Thank you for posting your comment. We are very sorry to hear about your experience of ward L34. A member of the clinical team would welcome the opportunity to discuss this with you on an individual basis. If you would like to discuss this further please contact the Trust's Patient Advice and Liaison Service (PALS) on 0113 2067168 or email patient.relations@leedsth.nhs.uk.

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