"Hospitalisation after a heart attack Jan 2013"

About: Darent Valley Hospital

Anything else?

The service I received from a and e dept and the follow up until having a pacemaker fitted recently has been exceptional.everyone in the heart centre and chestnut ward are a credit to the nhs.my only fault would be with the reception staff in the a and e dept-I know they deal with some ignorant people,but when you are polite and courteous you expect the same back.

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Response from Darent Valley Hospital

Thank you for writing such a wonderful review of your visit and treatment at Darent Valley Hospital. Those involved in your care have been informed of your kind words. With regard to your observations of the A&E reception, we do expect our staff to be courteous and polite at all times. If you are able to provide us with the date and time you visited the department we will investigate this matter further. We do apologise that your experience at the reception desk did not meet the standard to which we strive. With best wishes The Communication Team Darent Valley Hospital 01322 428655 Sue.daniels@dvh.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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