"The ward was very clean and nicely ..."

About: Castle Hill Hospital

(as the patient),

What I liked

The ward was very clean and nicely decorated. The menu for food was fantastic and so was the food. All the nurses were very helpful and kind and not a bit impatient. Very friendly staff throughout.

What could be improved

In the first letter I was sent a map could have been included showing me where to go and where we could park.

Also a note in the letter for anyone having an abdominal operation to make sure they have something very loose to wear when going home as my stomach was still very sore and swollen.

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Response from Engagement Section Assistant, NHS Hull

Dear Anonymous1 Thank you so much for your positive feedback on your experiences at Castle Hill Hospital. We have forwarded these to our colleagues at Hull and East Yorkshire Hospitals NHS Trust who provide the service. We are sure they will take on board your comments about a map and the advice regarding clothing. If you would like to become more involved in decisions about local healthcare, all local health Trusts are recruiting ‘members’. By becoming a member you can receive top tips to keep yourself and your family healthy, find out more about your local NHS and help us improve local services. You don’t need any special skills or experience to become a member, you just need to be interested in our services and the people we care for. There is no commitment, you can get involved as much or as little as you want to. For more information please either by email or telephone 01482 675165. NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and if you would like to discuss this further please do not hesitate to contact our Patient Advice & Liaison Service on 01482 335409 or by email. Thank you once again for taking the time to provide us with your views on local services.
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