"Must admit, communication from ..."

About: Hull Royal Infirmary

(as the patient),

What I liked

Must admit, communication from staff to patient is a bit hit and miss but on the whole mildly surprised at the positive “feel” I received on the Ward during my one day of admittance (particularly after all the negative press). I found though if you take the time to ask (instead of withering in a corner) the staff, at all levels, will advise and help (even after being discharged and needing help with a follow-up treatment 10 days later). Assessing the admittance, would say fairly impressed all round.

What could be improved

Fewer administrators/paper pushers and more grass roots care and attention (bureaucracy is the Devils Advocate in the hospital).

Story from NHS Choices

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Response from Engagement Section Assistant, NHS Hull

Dear Anonymous2 We were pleased to hear of your positive comments regarding your experiences at Hull Royal Infirmary placed on the website via NHS Choices. We have forwarded these to Hull and East Yorkshire Hospitals NHS Trust to ensure they are taken on board for any future plans. NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and if you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on 01482 335409 or by email. If you would like to become more involved in decisions about local healthcare, all local health Trusts are recruiting ‘members’. By becoming a member you can receive advice on keeping yourself and your family healthy, find out more about your local NHS and help us improve local services. You don’t need any special skills or experience to become a member, you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either by email or telephone 01482 675165. Thank you once again for taking the time to provide us with your views on local services.
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