"Both the nurse and doctor had ..."

About: Hull Royal Infirmary

(as a relative),

What I liked

Both the nurse and doctor had good level of knowledge and experience and we where give good care.

What could be improved

Had to take my girfreind to A&E arived at around 11:30 on friday night and got treated around 05:00 on saturday morning.

From speaking to the Doctor in A&E he informed us that he was the only doctor on that evening.

I think staffing levels need to be addressed

Story from NHS Choices

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Response from Engagement Section Assistant, NHS Hull

Dear Mr West Thank you for your comments regarding your experiences at Hull Royal Infirmary posted onto this website via NHS Choices. We are pleased that you felt the nurses and doctors had good levels of knowledge and you received good care. We are disappointed that this was offset by the delays in your girlfriend being seen at A&E. We have passed your comments on to Hull and East Yorkshire Hospitals NHS Trust who are keen to learn from the experiences of the people who use their services. Should you wish to discuss this further please do not hesitate to contact their Patient Advice & Liaison Service on 01482 623065 or by email. If you would like to become more involved in decisions about local healthcare, all local health Trusts are recruiting ‘members’. By becoming a member you can receive top tips to keep yourself and your family healthy, find out more about your local NHS and help us improve local services. You don’t need any special skills or experience to become a member, you just need to be interested in our services and the people we care for. There is no commitment, you can get involved as much or as little as you want to. For more information please either by email or telephone 01482 675165. NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and if you would like to discuss this further please do not hesitate to contact our Patient Advice & Liaison Service on 01482 335409 or by email. Thank you once again for taking the time to provide us with your views on local services.
  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful