"return visit to A and E"

About: Royal Cornwall Hospital (Treliske)

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. Whilst on holiday, my son suffered a head injury and the hospital stapled the wound. When the doctor and nurse involved heard that we were on holiday, they said we could return to the department at the end of the week to have the staples removed. We duly drove some distance back to the hospital, and the receptionist indicated that the doctor/nurse had probably made an exception to usual practice because we were on holiday. The department was very quiet, and we were quickly seen by a triage nurse, who refused point blank to arrange for the removal of the staples. She even said that the department lacked the tool for the job, which we knew to be untrue. We understood that the original doctor/nurse may have been mistaken in what they said, but it seemed extraordinary that the nurse should refuse to perform a 2 minute procedure. This would have been a simple courtesy, given the fact that we had made a special journey - the experience left us feeling very angry, which was a great shame after the excellent experience that we had had a few days earlier.

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