"My wife was taken into HRI with ..."

About: Hull Royal Infirmary

(as a relative),

What I liked

My wife was taken into HRI with a suspect stroke which eventually was a Epilepsy Siezure. After her third day she ended up in ward 110 and on her second day in that ward she had to be isolated because she had caught the Nora Virus Bug and was very ill. The isolation ward/room was quite clean except for the strip light shade in the ceiling above her bed. This shade was filthy and full of dead flies and bugs.On mentioning this to a male cleaner he informed us that it was 4 years since this shade had been removed and cleaned and not only full of flies etc but lots of rat droppings.The ward has supposed to have had a clean recently so I wander if they have cleaned out this shade.

Story from NHS Choices

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Response from Engagement Section Assistant, NHS Hull

Dear Sydis, Thank you for the comments you have placed on the website regarding your experiences at Hull Royal Infirmary, originally posted on the NHS Choices site. We have passed your comments about the light fitting to our colleagues at Hull and East Yorkshire Hospitals NHS Trust, who provide the services at the local hospitals. We have asked them to look into this matter and feed back to us.. At the same time, we would like to pass on their apologies to you and your wife for this experience. Should you wish to discuss this matter further please do not hesitate to contact their Patient Advice & Liaison Service on 01482 623065 or by email. NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and if you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on 01482 335409 or by email. If you would like to become more involved in decisions about local healthcare, all local health Trusts are recruiting ‘members’. By becoming a member you can receive advice on keeping yourself and your family healthy, find out more about your local NHS and help us improve local services. You don’t need any special skills or experience to become a member, you just need an interest in local health services.. There is no commitment, you can get involved as much or as little as you choose. For more information please either by email or telephone 01482 675165. Thank you once again for taking the time to provide us with your views on our services.
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