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Unorganised

Story from nhs.uk

"Unorganised"

About: Moorfields Eye Hospital (City Road Campus)

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Was given a time to come in for the eye department. then just left there to sit with a bunch of other people, personal questions asked in front of other patients. No privacy whatsoever. Lack customer service skills and the nurses are not friendly.

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Response from Moorfields Eye Hospital (City Road Campus) 10 years ago
Moorfields Eye Hospital (City Road Campus)

Submitted on 19/08/2013 at 18:37
Published on nhs.uk on 20/08/2013 at 04:00

I'm sorry to hear about this; we know we have a problem with waiting times in our outpatient clinics and are working to improve this, but you should have been informed about why you were waiting and shouldn't have been asked personal questions in front of others. If you are able to email our patient advice and liaison service (PALS) team with more details, including the clinic you visited and dates and times, they will be able to look into this in more detail for you and try to ensure that improvements are made in future. You can contact the PALS team at pals@moorfields.nhs.uk.

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