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Contacted by TRAQS the morning after GP appointment

Posted By Wight181

"Contacted by TRAQS the morning after GP appointment"

About: Telford referral and quality service (TRAQS)

(as a service user),

I visited the doctor in early August and was phoned by TRAQS the following morning, which I thought was excellent.

I cannot remember the name of the lady whom I spoke to, but she was very friendly and helpful and I felt very satisfied with the way everything was dealt with, especially as there is so much bad press at the moment about the health service.

It is a pleasure to write and say how impressed I was with my experience.

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG 10 years ago
Cathie McKenzie
Patient Advisor, TRAQS,
NHS Telford and Wrekin CCG

Patient Advisor

Submitted on 21/08/2013 at 19:00
Published on Care Opinion on 22/08/2013 at 10:00

Thank you for posting such a positive comment regarding your recent referral.

TRAQS aims to ensure that your referral is dealt with in a friendly and prompt manner, to ensure that treatment takes place without any unnecessary delay.

We are pleased that the service provided by TRAQS met with your expectations and approval.

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