"not very happy"

About: King's Mill Hospital

Anything else?

My husband had his op last Monday was told to ring between 4 and 6 to see if he was back now this is a joke was trying from 4pm till got to hospital at 6pm and you get is this line is busy please try later I no other people are trying to enquire about family and friends but 2 hours it's a joke ! When we got to ward my husband had not come back and was told the same story when I said I been trying for 2 hours was told they answered as many as they could I think not sure it is put straight on to answer machine so we had come from Newark for nothing but the sister could see we wasn't happy and rung ( yes they answered ) if we go see him in recover which we were most thank full for but there must be a better system to use to at least but people minds at rest after all that still not impressed with any f it he rung call bell and 15min later still no nurse thank good ness it wasn't urgent i was in the hospital 4 years ago and the nursing care was shocking but do think it has improved

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Response from King's Mill Hospital

Thank you for your comments. We are sorry that you experienced such difficulties in trying to contact the hospital. We would like to be able to forward your comments to the manager of the ward you were trying to call and would be grateful if your could contact our Patient Advice and Liaison Service on 01623 672222 (8.30-5.00 Monday to Friday) who will be able to help further.

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