"Lots of waiting around and repeating yourself."

About: St James's University Hospital

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My girlfriend was taken into A&E after having a asthma attack at work. Below is quick summary of the timeline. - Arrived at A&E by Ambulance @ 12 noon - Temperature, blood pressure and pulse taken after 20 minute wait. - Seen at 1.25pm by consultant. - Blood taken for testing (quoted 1 hour for results). - Went for lunch, came back to hospital at 2.50pm - results not ready. - Moved to Ward J22 (Clinical Decisions Unit) at 3.30pm - Finally got results at 4.25pm. Overall the experience was a frustrating one with lots of waiting around, either to see a doctor or for test results. Another annoying thing was having to repeat info to the doctor that should be readily available by looking at GP notes. Surely in 2013 doctors should be able to access your medical history electronically to help inform their decisions, rather than having to explain the whole situation over and over. - The new multi-storey car park at the hospital is great, but it's crazy that you can't pay for parking by debit card (cash only). - It would be handy if the hospital had WiFi service. - I noticed quite a few 'Give us your feedback' comment card boxes around the hospital which seems like quite a old fashioned way of getting feedback. Why not just refer people to NHS Choices to leave a review online instead? Maybe text people a link to the website after being discharged?

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Response from Patient Experience Team, Leeds Teaching Hospitals NHS Trust

Dear Mr Massey

Thank you for your feedback on your experience at St James's Hospital. We appreciate the time you have taken to do this. Your comments are valued and have been passed to the departments concerned.

Thank you once again

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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