"WD 24 & Staff"

About: Glenfield Hospital

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Entering hospital as a patient whether short or long term is for most people a very worrying and daunting prospect and I am no exception. I had to Visit Glenfield Hospital, Ward 24 Pain management on a day visit basis which entailed some minor surgical procedure. From my initial arrival right through to final discharge was made a much more pleasant experience than anticipated. Staff gave their names and were very welcoming, knowledgeable and efficient. Nothing was too much trouble and staff even responded positively to some joking banter. My Consultant explained all I needed to know about the procedure and politely answered any questions I had. After the procedure they even came round asking all the patients how they were feeling, what a lovely bedside manner! There is a fair amount of adverse publicity about the lack of care at various hospitals, well Glenfield is more than ok in my opinion, including all other departments I have had to attend!

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Response from Glenfield Hospital

Thank you for taking the time to leave your comments about your experience at Glenfield Hospital. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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