"Waiting for eye appointments"

About: Leicester Royal Infirmary

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Not happy with the care my children are receiving, my children's last appointment was in nov '12 One of which had his appointment changed to yearly my other 2 was for 3 to 4 months, I had one appointment come through for one child in may an not the other child when they all attend together, but May's appointment was cancelled, I have phoned so many times and have been in to the department twice, and have seen an email sent an last time was told I can only pass the message on but I'm not suppose to, as consultant has her own team that deals with it all, all you can do is try phoning again... I have phoned so many times an no one ever answers the phone, I have now received an appointment for my child who went to yearly appointments and still nothing for my other 2. This is not the first time either there nov 12 appointment was 6 months late to... An it just seems to have got worse there after. I'm planning on another trip to the department an this time I will not leave until I have the appointments in my hand. Very very poor NHS!

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Response from Leicester Royal Infirmary

Thank you for taking the time to leave your comments about your experience at Leicester’s Hospitals. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comment or concern to be investigated, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. Thank you Communications Team Leicester’s Hospitals

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