"treatment at the A&E dept. Norfolk and Norwich University Hospital."

About: Norfolk & Norwich University Hospital / Accident and emergency

(as the patient),

In early August, I had a problem with swelling and blood blisters appearing in my mouth and as it was out of hours me and my husband attended A&E at Norfolk and Norwich University Hospital.

At about 6. 30pm although the dept was extremely busy being Friday evening during the holiday period, I was seen almost immediately and rushed through to a busy area. I was attended by an excellent mannered nurses who straight away put me at ease. I only waited about 10 minutes to see the doctor who was very helpful and calm.

He asked for bloods to be taken etc. and explained that I would be monitored closely to be sure that there was no further swelling. Within and hour he had results back had taken a photograph on my phone and explained the best he could that I needed to see ENT dept. soon to see if we could get to the bottom of the problem.

At all times he was lovely, helpful, funny and calm. I did let him burst the blisters for me and he said that he would write to my GP to advise a visit with the ENT.

The attention and care I received on my short visit has reaffirmed that they all so such a brilliant job, professionally and great care and humour and I believe they should be given much more credit.

I have now received my appointment for further investigation and would like to pass on my greatful thanks for all their help that evening.

Well done all of you.

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Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

It is helpful to know that you were seen quickly at a busy time and were reassured by the staff in A&E. We wish you well with your on-going treatment.

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