"Outstanding care at Moorfields"

About: Moorfields Eye Hospital (City Road)

Anything else?

For the second time in just over a year, I visited Moorfields A & E with concerns that I was suffering a retinal detachment. On this visit, I was slightly concerned to see that the Dept was undergoing refurbishment work as I thought this might effect the waiting time but not at all. From triage to consultation, I was in and out in little over an hour and at every stage was treated with courtesy and professionalism - something that I have unfortunately not experienced at times at other NHS hospitals. The medical staff were as welcoming, efficient and reassuring as they were on my first visit and I left feeling confident that the eye floaters I was experiencing, though severe, were not serious. Despite the refurbishment, the hospital was spotless both withing and outside the treatment areas and, perhaps most impressive of all, the receptionists were polite, friendly and informative to everyone who approached them. I can't thank the staff at Moorfields enough. It really is a beacon NHS hospital on so many levels and I wish that their managers could share their best practice and procedures with other hospitals in London, such as Newham, who could really learn from their approach to patient care, particularly in terms of how patients are spoken to and interacted with.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Moorfields Eye Hospital (City Road)

Thank you for taking the time to post this positive review. It's good to hear that our vital refurbishment works aren't impeding clinical care at all. I will pass your comments on to our A&E team.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story