"A Tale Of Two Halves"

About: St James's University Hospital

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Hi, I never leave reviews for anything, ever....however me and my partner have just found out that we are expecting our first child. I'm 26 and my partner is 20 this is a exciting but scary time for us, so when she started experiencing lower abdomen pain we naturally became concerned. We arrived at the a&e department after being advised to do so by 111, after a fairly long wait we were told to come through for an initial check when the most rudest of nurses abruptly asked my partner is she had taken any painkillers, to which we said no as we didn't know yet what is / isn't safe to take, " well you can take paracetamol ya know" was their sharp and snappy reply, no doubt they have seen this a million times, we however have not! However, and it's a big however, once the doctor called through to see us, they were so helpful and polite from start to finish, reassuring and yet to the point, they really are a credit and I don't think they are much younger than me but seemed wise well beyond their years. They even called us to let us know that the bloods came back ok because they didn't want us worrying. What an absolute joy, if you would like our details so you can pass on the feedback we would be more than happy, because although they did tell us their name, we were more concerned about our baby's health at the time. Thank you

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Response from Patient Experience Team, Leeds Teaching Hospitals NHS Trust

Dear Matt

Thank you for your feedback on your experience in the emergency department at St James's Hospital. We appreciate the time you have taken to do this. Your comments are valued and have been passed to the department concerned.

Thank you once again

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