"Maternity ward 27 at Tameside "

About: Tameside General Hospital / Maternity care

(as a parent/guardian),

My daughter in law had a difficult 22 hour labour and high forceps delivery at Tameside Hospital in early August. She and her husband were pleased with her care at this point, although difficult they felt they were kept informed and given every necessary care.

However when she went on to the ward, they were not given any ward orientation. She was not told who would be caring for her, she did not see anyone for more than 4 hours, she was not told where the toilets were or how the meals and drinks operated. The fire alarm went off and no one explained what was happening - new dad had to find nursing staff to ask if they should evacuate.

The night midwife, discovered that the baby had not fed for 12 hours and helped a plan to be put together. No one gave consistent advice for breast feeding. Although each care person had some skills, there was no continuity. The auxiliary nurse, an older lady during the day, was the most proficient with breast feeding advice.

I am concerned that this feedback should be treated seriously and lessons learned from this to make new parents less anxious and help make what could be a great place better.

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Response from John Goodenough, Director of Nursing, Tameside Hospital NHS Foundation Trust

Thank you for taking the time to provide this important feedback.

I am sorry that your daughter in law’s experience has fallen below what we would expect.

I will be addressing the issues you have raised with our Head of Midwifery.

I would urge you to contact our PALS department on 0161 922 4466 so that your concerns can be investigated.

Kind regards,

John Goodenough

Director of Nursing

‘’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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