"My dad in ward 2y"

About: The Royal Liverpool University Hospital

Anything else?

My dad is currently on ward 2y after coming up from amu were he was well looked after and I applaud the staff on that unit after observing my dads 1st day on 2y I am so upset I arrived gor visiting at 2 and left at 4.30 and not 1 perspn come to check on my dad just left slouched in his bed I came back at 5.45 and he was still in that position an still no one came in he hasn't been encouraged to eat or drink just left in bed. i have asked more than once hows he's doing and whats the plan for him nobody knows. All the storys you hear on tv and radio about our pensioners in hospital just getting left are beginning to seem true from my eyes anyway

Story from NHS Choices

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Response from The Royal Liverpool University Hospital

Thank you for your comment. We are sorry to hear that you don't feel your Dad is having a good experience with us. We have passed this comment on to senior managers and they will contact the ward. However, it would be good if we could speak to you to get some details so we can address the concerns you have. Could you please give us a call or send us an email? You can contact us by phoning 0151 706 4903/2265, via complaints@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265. You could also ask to speak to the ward manager or the matron on the ward so they can address your concerns.

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