"Very expensive parking and long long wait to see..."

Anything else?

Wait for 100 min after my appointment time and look at me for 1 min and sent me away!

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Story from NHS Choices

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Response from Birmingham Treatment Centre

Dear Larry, I am sorry to see your comments. Our car parking charges are continually checked against others in the local NHS but I do understand that they remain a burden for users. Our waiting times in clinic should be as short as they can be, and barring occasional issues of staff sickness or someone before you taking a long time, we should run to time. And we certainly should keep you posted in the waiting room about any delays. I was unsure from your comment whether the discussion with the ENT team, though brief, was then what you needed. If you are dissatisfied do feel free to contact me at tobylewis@nhs.net. Toby Lewis, Chief Executive

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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