"Long delays in the fracture clinic"

The Trust apologies for the poor experience that you had in our fracture clinic. The Trust operates a number of clinic through the fracture clinic which include emergency add on appointments from the emergency department. The demands of the department fluctuate and I am aware that there was a staff shortage issue that day in the clinic. I have passed your feedback onto the business managers for the service for their informationa dnattention. As an organisation we are committed from learning from specific issues and from any mistakes we may have made. Hearing about where we can do better helps us to pinpoint where exactly to make improvements to the service we provide.