"Rude staff"

About: St Mark's Hospital (Harrow)

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As mentioned previously, i beleive there are some very good doctors who are experts in their field which is fantastic. But ... the general hospital staff on the reception/ check-in desks have complete lack of manners. I witnessed countless times, the reception desk staff in the endoscopy waiting room be extremely rude to patients; one even calling a lady a liar! Timings are not made clear and when i enquired to the time my partner would be seen and free to go - as i had been waiting for 5 hours!- i was told i just have to wait. All in all a very unpleasant experience, mostly from the staff as i beleive the treatment and hospital overall to be to an acceptable standard.

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Response from St Mark's Hospital

Thank you for your feedback. We were pleased to learn that you believe that the doctors at St Mark’s Hospital are very good and experts in their fields, but were sorry to learn that you have witnessed a poor level of service and care being provided by the general hospital staff. Your feedback will be passed on to the relevant managers so that they can take appropriate action.

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