"Emergency Care Centre"

About: Whipps Cross University Hospital

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I was recently admitted to the emergency medical centre when I reported to Whipps Cross Hospital with chest pains and a history of heart attack. I cannot fault the efficiency of staff and the care I received and the follow up care has been excellent too. If I have any criticism it is to echo comments by another reviewer that perhaps thought should be made to provide segregated accommodation for patients who cause disturbance to others due to dementia or other mental illness. It can be stressful enough having to stay in hospital and you expect a certain amount of disturbance while staff are admitting and/or caring for other patients, especially in emergency or acute wards, but constant shouting, screaming etc. by some patients can be very stressful to others and severely affect their well-being and recovery. Trying to sleep in a strange bed in stressful circumstances can be hard enough anyway so being awakened by someone with mental illness shouting and hollering all night makes recovery that more difficult. During my stay one female patient screamed and yelled constantly for nearly 24 hours. She was in an adjacent ward with other patients and when I looked in the doorway the others were clearly distressed by the noise she was making but staff just seemed to ignore her and their distress. Then an elderly lady was brought into my ward who was clearly mentally unstable and kept shouting out too. This is bad enough in a ward where you are going to be moved elsewhere or discharged but on wards where you face a longer stay something really needs to be done to separate these "nuisance" patients.

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Response from Whipps Cross University Hospital

Thank you so much for taking the time to make such a positive comment about the A&E department at Whipps Cross University Hospital, Barts Health NHS Trust. All of your feedback is greatly appreciated and will be passed onto the service manager and matron to share among the team.

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