"lies and lack of info that is actually given!"

About: Basildon University Hospital

Anything else?

Attended an appointment 6 weeks ago to be given some potentially life changing news. Appointment was running over an hour late and was rushed in and out in 5 minutes with promise for an emergency appointment with consultant to discuss news properly 3 days later - this didnt happen! Also got told i would have a procedure in 6 -8 weeks to investigate further which after me doing alot of chasing through appointments (who rarely answer phone and dont ring back alot of the time!) that it could be november before my procedure as its inline with the 18 weeks guideline but not to worry as i would get 6 weeks notice which if this is the same as the other procedures ive had il receive a letter on the saturday for a procedure on the monday!!!!!. The only info i have about the procedure and the risks to me with this condition have came from my workplace from the little info i have been told which is absolutely disgusting. I am now looking at transferring my care over to my work place as at least i know the will tell me everything and will treat me as a human being!

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Response from Basildon University Hospital

We have noticed that a number of comments posted on the NHS Choices some time ago did not receive a posted response from the Trust, for which we offer our sincere apologies.

We would like to assure you that at the time your comments were posted they were shared with the relevant departments.

Feedback from patients and/or their relatives/carers is always welcomed (negative or positive) whether it is showing appreciation for the care and treatment received or expressing concerns or offering suggestions to improve practices at the hospital.

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