"Nothing but praise for the 111 service"

About: South Western Ambulance Service NHS Foundation Trust / NHS 111

(as the patient),

Don't let anyone tell you that the 111 service doesn't work!

I rang 111 at around 8. 00am. I had breast cancer surgery and breast reduction 6 weeks ago and have had problems with infection and open wounds, which, this morning, were particularly unpleasant, weeping and uncomfortable. I wanted a second course of antibiotics.

The 111 Nurse I spoke to (Sharon) (who 'phoned within a short time of my initial call) reassured me and suggested a visit from the District Nurse to check and, if necessary, redress the wounds.

Shortly after the call from the Sharon I received a call from the on-call doctor, who organised a prescription for antibiotics which was ready immediately from our local Boots store.

By 10. 00am I had a visit from the District Nurse (Ann) who redressed the wounds, took a swab (and requested by the on-call doctor) and gave advice about pain relief. By the time she left I felt very much happier and thoroughly reassured that nothing I'd done had exacerbated the problem.

I have nothing but praise for both the 111 service and the hospital treatment I've received.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Patient S

Thank you for taking the time to share your experience.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need it most.

I will ensure that your kind comments are passed to our 111 and Urgent Care Service teams.

Thank you again for getting in touch.


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