"Medway and Swale Crises and East and Coastal Kent Resolution & Home Treatment Team "

About: Kent and Medway NHS and Social Care Partnership Trust Sussex Partnership NHS Foundation Trust

(as the patient),

136-ed by East Sussex portion of SPNFT, sent to 'Place of Safety', sent back to Medway.

I found their Crises Resolution and Home Treatment Team to be extremely efficient, and did their utmost to be helpful.

Pity their Dart/Grave/Swan Team appear to have 'challenges' to be PC about it, when it comes to turning up in a crisis. Do pass on my negative feedback.

But good-o on Medway AND East and Coastal Kent Team. Do pass on my positive feedback.

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Response from Nicholas Dent, PET Manager , Patient Experience Team, Kent and Medway NHS and Social Care Partnership Trust

We are very disappointed that you have not had a good experience of all of our services, although pleased to note you have found our CRHT services helpful. We encourage you to contact us so that we can better understand your concerns and address them by calling the Patient Experience team on 0800 587 6757.

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Response from Sussex Partnership NHS Foundation Trust

Thank you for your comments - while they relate to services outside Sussex Partnership I know that all feedback is useful and I hope that once you made your views known that you felt satisfied by the response

kind regards

Rachael Kenny

Patient Experience Team

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