"Never had a bad experience in 13 years of using the service"

About: South Western Ambulance Service NHS Foundation Trust

(as a service user),

The ambulance service was excellent, they arrived right on time and dropped me off in 5 minutes. When we arrived at the hospital the driver walked me round to the hospital reception –hospital staff took me to the X-ray department where I needed to be.

They then took me back to reception where there was an ambulance to take me back home.

I’ve been using this service for 13 years, I’ve never had a bad experience.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Melting217

Thank you for taking the time to share your story.

It is always very rewarding to hear that our staff are continuing to provide an excellent service to our patients.

I will ensure that your kind comments are passed to our Patient Transport Service staff and managers.

Thanks again for you kind words.


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